Refund Policy

30-day money-back guarantee

EVENTFLOWPRO offers a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date and we will process it.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net with your order email or receipt, or email us at support@eventflowpro.org and we will arrange it for you. Include the email address used at checkout and your registration number (shown on your ticket confirmation) so we can find your order quickly.

How long refunds take

Once approved, refunds are issued to the original payment method. Your bank or card issuer typically posts the funds within 5–10 business days.

Event tickets

Event tickets purchased through EventFlow Pro are covered by the same 30-day window, measured from the order date. If an organizer cancels or reschedules an event, you are entitled to a full refund of your ticket regardless of when the event was booked — contact us and we will process it. Organizers can also issue refunds directly from their EventFlow Pro dashboard. Refunded registrations are released back into the event's available capacity.

Paddle's refund policy

Purchases are also covered by Paddle's refund policy as Merchant of Record for all orders.

Contact

Questions about a refund: support@eventflowpro.org.